Shipping Policy

Order Processing Time

My Store prepares and ships all confirmed orders within 1-3 business days. This period covers the time required to gather, package, and dispatch your cookware, bakeware, or accessories. Factors such as product availability and warehouse scheduling can affect the exact timing.

Please note that orders placed on weekends or public holidays will typically be processed on the next business day.

Estimated Delivery Timeframes

For customers located in the United States, expect your My Store order to be delivered within 5-10 business days after dispatch.

For international shipments, delivery usually takes between 8-20 business days from the shipping date.

All delivery estimates are guidelines based on the shipment date and are not guaranteed. Actual shipping times may vary due to destination, carrier performance, customs clearance, and local transit conditions.

Shipping Costs

Shipping fees for your My Store purchase are calculated during checkout according to the following criteria:

• Your shipping destination
• Package size and weight
• Chosen delivery service
• Any eligible promotions

All available shipping options and corresponding fees will be clearly presented before you finalize your order.

Tracking Your Order

After your order ships, we will provide tracking details when available. Please allow 24-72 hours for tracking information to appear in the carrier’s tracking system. Tracking updates may temporarily pause while packages transfer between facilities.

Accuracy of Shipping Address

It is essential to enter a complete and accurate delivery address at checkout. Should you discover an error after placing your order, please contact us immediately at tomashedgerson@gmail.com.

While My Store will do its best to help with address corrections, we cannot guarantee changes once your order has proceeded to fulfillment or shipping.

International Shipping Notes

International buyers should be aware that My Store shipments may be subject to customs duties, import taxes, or other government fees required by your country. These additional charges are the responsibility of the recipient unless otherwise stated at checkout or required by law.

Customs processing may also extend delivery time beyond the standard estimate.

Delays and Exceptional Circumstances

While we strive to ensure timely delivery, certain situations may cause delays. These include but are not limited to:

• Severe weather events
• Customs inspections
• Carrier service disruptions
• Transportation interruptions
• High seasonal shipping demand
• Public holidays

My Store will make reasonable efforts to assist and keep you informed should any of these issues impact your shipment.

Missing or Damaged Orders

If your My Store order does not arrive within the estimated delivery window or if you receive a damaged package, please contact customer support at tomashedgerson@gmail.com. To help us resolve the issue quickly, include your order number, tracking information, and photos of any damage.