Return & Refund Policy

Return & Refund Policy

Last updated: 2026-11-06

This Return & Refund Policy explains how My Store handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at tomashedgerson@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Costs For returns due to a change of mind or personal preference, customers are generally responsible for return shipping fees unless otherwise stated..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at tomashedgerson@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy At Caraway, we want you to shop with confidence.
  • If a product does not meet your expectations, you may request a return or refund within 30 calendar days from the date of delivery, subject to the conditions outlined below.
  • Return Eligibility Products must be unused and in their original condition.
  • Return requests must be submitted within 30 days of delivery.
  • Items damaged due to misuse, improper handling, or unauthorized modification may not be eligible for returns where allowed by law.
  • Products Not Eligible for Standard Returns Caraway excludes certain products from standard returns where permitted by law, including: Personalized or customized items Digital products once delivered Products clearly marked as final sale All mandatory legal consumer protections apply.
  • How to Request a Return Please contact Caraway customer support before returning any product.
  • Your return request should include: Your order reference number The product you want to return The reason for the return Relevant photographs if the item is damaged, defective, or incorrect After reviewing your request, we will provide instructions on how to proceed.
  • Do not send products to any address unless confirmed by Caraway during the return process.
  • Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or differs from what you ordered, please inform us as soon as reasonably possible.
  • We may request additional information or photos to assess the situation and will arrange a replacement, refund, or other appropriate solution in accordance with applicable law and circumstances.
  • Refund Processing Timeline After receiving and approving a returned item, Caraway will process your refund to the original payment method.
  • Please allow 5–10 business days for processing after approval.
  • The time for funds to appear depends on your bank or payment provider.
  • Return Shipping Costs For returns due to a change of mind or personal preference, customers are generally responsible for return shipping fees unless otherwise stated.
  • For returns involving damaged, defective, or incorrect products, return shipping will be handled according to applicable law and specific circumstances.
  • Original shipping charges are typically non-refundable unless required by law.
  • If you want a different size, color, or product variation, please contact Caraway customer support before returning your item.
  • Order Cancellation You may request cancellation within 24 hours of placing your order.
  • Once your order has entered processing, packaging, or shipment, cancellation may no longer be possible.
  • If the order has shipped, the return procedure applies instead.
  • Additional Return and Refund Notes Refunds may require additional review if the returned item is incomplete, used beyond inspection, unverifiable, or returned after the 30-day window.
  • All return and refund decisions conform to applicable consumer protection laws and Caraway’s policies.